Services

The Local Government Unit (LGU) of Mulanay is committed to upholding the welfare of its residents, as mandated by the Local Government Code of 1991 (RA 7160). This commitment is reflected in our Citizen’s Charter, a comprehensive guide detailing the LGU’s primary services, processes, and standards.

CITIZEN’S CHARTER

Our Mission:

In line with Section 16 of the Local Government Code, the LGU of Mulanay strives to promote the general welfare of its constituents. This entails a wide array of responsibilities, including:

  • Preservation and enrichment of culture
  • Promotion of health and safety
  • Protection of a balanced ecology
  • Development of scientific and technological capabilities
  • Enhancement of public morals
  • Promotion of economic prosperity and social justice
  • Maintenance of peace and order
  • Ensuring the comfort and convenience of residents

The Citizen’s Charter serves as a roadmap for how the LGU of Mulanay intends to fulfill these responsibilities. It outlines the various services provided by the LGU, from business licensing to social services, and details the step-by-step process for availing of these services. This transparency empowers residents with the information they need to access the services they are entitled to.

Furthermore, the Citizen’s Charter establishes clear service standards, setting expectations for both the LGU and the community. These standards cover various aspects of service delivery, such as processing time, requirements, and fees. By adhering to these standards, the LGU aims to ensure efficient and effective service delivery, minimizing inconvenience and delays for residents.

The Citizen’s Charter is a testament to the LGU of Mulanay’s commitment to transparency, accountability, and citizen participation. It is a living document, continuously updated to reflect the evolving needs of the community. By utilizing this tool, residents can actively engage with their local government and hold it accountable for delivering quality services that enhance their quality of life.

Feedback and Redress Mechanism

TTo ensure that proper coordination and faithful compliance to the pledge of commitment among the various offices in the frontline services is achieved, and to guarantee the effective implementation of the Mulanay Citizenโ€™s Charter, a unit to be headed by Human Resource Management Office is created to receive complaints grievances and suggestions, to improve the charter. Provision of Public Assistance and Complaints Desk and Suggestion box with CLIENT SATISFACTION MEASUREMENT FORMs is installed at the lobby of every office building facility or use the kiosk to fill out online at https://mulanay.gov.ph/csm/ or or accessible in any web browser thru tinyurl.com/mulanaycsm.

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedbackPunan ang โ€œCLIENT SATISFACTION MEASUREMENT FORMโ€ at ihulog sa drop box na malapit sa pintuan ng bawat opisina o gumamit ng Kiosk upang online itong sagutan: https://mulanay.gov.ph/csm/
How feedbacks are processedTuwing huling Biyernes ng bawat buwan, bubuksan ng HRM Officer ang drop box at ang online CLIENT SATISFACTION MEASUREMENT (CSM) FORM upang kolektahin ang mga Client Feedback and Complaint na ibinigay ng mga kliyente.

Ang Feedback na humihingi ng kasagutan ay ibibigay sa tamang kawani upang magbigay kasagutan.

Ang sagot ay agad na ipaabot/ipadadala sa kliyente sa pamamagitan ng isang liham.
How to file a complaintAng reklamo ay maaaring ipadala sa tanggapan ng Punong Bayan.
  Office of the Municipal Mayor
  Egualidad St., Brgy. Poblacion 1,
  Mulanay, Quezon
 
Siguruhing nakasaad ang sumusunod na impormasyon sa reklamo:
Pangalan ng inirereklamo
Detalye ng pangyayari/insidente
Ebidensyang kaugnay ng reklamo
How complaints are processedMatapos matanggap ang reklamo, aatasan ng Punong Bayan ang Investigation Committee upang magsagawa ng imbestigasyon. 
 
Ang resulta ng imbestigasyon ay isusumite sa Punong Bayan para sa kanyang aksyon.
 
Ang kliyente ay padadlhan ng kopya ng aksyong ginawa.
Contact Information of CCB, PCC, ARTAAnti Red Tape Authority:
     complaints@arta.gov.ph
     8478-5093
 
Presidential Complaint Center Hotline: 
     8888
 
Contact Center ng Bayan:
     https://contactcenterngbayan.gov.ph